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STORE POLICIES

Hodgson Distributors Store Policies

Product availability - we offer a wide range of products with varying availability, delivered in a multitude of shipping options, shipped or picked up from many different locations.  Delivery can range from pickup today to 6 plus weeks for special orders.  If availability by a certain date is the primary consideration, we suggest you contact us directly for confirmation of availability if it is not readily apparent from features available on the website.

Shipping:

Lead acid batteries - customer pickup or truck freight only
AGM or GEL batteries - customer pickup, UPS, or truck freight
Lithium batteries - customer pickup or Fedex Ground or Freight, Hazmat only
Other items - customer pickup, UPS, Fedex, USPS, Truck freight

Problems with your order:

Order cancellations - all orders are subject to a 5% cancellation fee whether the product has been shipped or not.  This fee is due to administrative costs, freight costs, interest costs, and credit card fees.  Please make sure you are purchasing the correct item.

Ordered the wrong item - If you ordered the wrong item and it has been shipped or picked up, you must contact us for a Returned Material Authorization (RMA). The item must be returned at your expense in new condition with the RMA # on the package.  Depending on the circumstances, we will inform you of the costs associated with the return.  Costs are dependent on whether you are ordering an alternate product.

Batteries must be returned in new condition to the pickup location or delivery point at your expense and are subject to inspection.  If you ordered the wrong terminal type, for example, we can work with you to get the right battery.

All returns are subject to a 25% re-stocking fee and a cancellation fee of 5%.

Manufacturer's warranties - we do not warrant any of our products.  The products we sell are warranted by the manufacturer or the master distributor. We will help you determine your warranty eligibility.
Under-charged and under-watered batteries are grounds for a voided warranty.  Battery warranties are determined by the master distributor or the manufacturer.

In transit damage - In most cases the carrier is responsible for damage claims.  If the packaging is proven to be lacking, the shipper is responsible for any damage that may result.  The customer is responsible for any damage resulting from transport where the product is picked up by the customer.  Check all of your products purchased for shipping damage and report any damage to the carrier and Hodgson Distributors immediately.  Please take pictures of damaged boxes or shipments before opening.  Take a picture of the damaged product after opening the shipping container.  Email these pictures to cs@hodgsoncorp.com.  These pictures are needed for damage claims. Failure to immediately report damage will result in your claim being denied.  Check all items that you pick up personally, for damage, before signing the paperwork.

Late items - All promised delivery dates are estimates and are subject to all of the issues that are inherent in a distribution chain.  We make every effort to determine if a delivery will be outside of our normal delivery window.  We will notify you if this is the case.  Cancellation fees will still apply.

Our error - If Hodgson Distributors is responsible for an error on your order we will take responsibility to make it right at our expense.

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Hodgson Distributors Inc, Wholesalers & Distributors, Tucson, AZ

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